By using the Crash Analyzer Wizard, you can quickly determine the cause of an issue by analyzing the memory dump file on the Windows operating system that you are repairing.
Based on this information, you can take corrective action. The Crash Analyzer Wizard can eliminate much of the guesswork involved in diagnosing nonresponsive systems.
After discovering and disabling the faulting device driver, you can try to start the repaired Windows operating system. Microsoft recommends that you include the tools in the ERD Commander boot media.
Otherwise, you must locate the Debugging Tools for Windows each time you use the Crash Analyzer Wizard to diagnose a computer that is not responding.
In addition to the Debugging Tools for Windows, the Crash Analyzer Wizard requires symbol files for the operating system that you are repairing.
Symbol files map memory addresses to names, helping to provide meaningful information for troubleshooting.
You can include the symbol files on your ERD Commander boot media or you can download the symbol files when you use the Crash Analyzer Wizard to repair a computer in which case, an Internet connection is required while troubleshooting.
Even if you plan to reimage the computer, running the Crash Analyzer Wizard to determine the cause of the issue is a good idea. The image might have a bad driver that is causing intermittent problems in your environment.
Running the Crash Analyzer Wizard can help you to see these patterns and improve your image stability. By enabling you to analyze memory dump files remotely, this tool is also useful when you are diagnosing an issue that does not prevent Windows from starting.
In Windows, the Recycle Bin helps prevent users from deleting files by mistake. However, users sometimes realize that they need a particular file only after emptying the Recycle Bin.
In other cases, files are too big to fit in the Recycle Bin, or an application deletes the files. File Restore enables you to attempt to restore all of these deleted files.
Figure 8 shows the File Restore user interface. First, you must find the file you want to restore; File Restore has filtering capabilities to help expedite this process.
For instance, you can use a file mask to search for specific file-name patterns. Additionally, you can limit results to a certain path, date range, or size range.
File Restore can even find files in deleted directories. For each file that File Restore finds, it indicates whether recovery is likely or unlikely.
File Restore is not limited to regular disk volumes. In the first case, File Restore can scan for and locate lost volumes, which you can then search for deleted files.
In the second case, File Restore gives you the ability to unlock BitLocker-encrypted volumes by manually providing the recovery password or loading the recovery key from a file.
By using Disk Commander, you can recover and repair disk partitions or volumes. As Figure 9 shows, you can choose from the following recovery processes:.
By using Disk Commander, you can potentially damage volumes and make them inaccessible. Additionally, changes to one volume can affect other volumes because volumes on a disk share a partition table.
However, just formatting the hard disk does not destroy sensitive company or personal data on that disk. As various news accounts have shown, malicious users can get their hands on computers that companies discard and can recover sensitive data.
Disk Wipe, shown in Figure 10, can erase all data from a disk or volume. Two algorithms are available. You can use a single- or four-pass overwrite, which meets U.
Department of Defense standards. After wiping a disk or volume, you cannot recover the data. Thus, verify the size and label of a volume before erasing it.
The Computer Management console, shown in Figure 11, is familiar to any information technology IT professional. The console is tailored to diagnose and repair problems that can prevent the Windows operating system from booting.
The items in this console include the following:. Sometimes, before you attempt to repair or reimage a system, you need to remove business-critical information that the user stored on a local drive.
Because you can map drive letters to network shares, you can easily copy and move files from the system to the network for safekeeping or from the network to the system to restore them.
Figure 12 shows Explorer. With so many tools in DaRT, figuring out which one to use can often be challenging. The Solution Wizard, shown in Figure 13, asks you a series of questions and then recommends the best tool for the job, based on your answers.
This wizard helps you determine which tool to use when you are not familiar with the tools in DaRT. After becoming familiar with DaRT, you are more likely to start the correct tool for each job, without the help of the Solution Wizard.
First, you choose a network adapter, and then you configure the IP address and DNS server for that adapter. Shown in Figure 15, the Hotfix Uninstall Wizard can remove hotfixes or service packs from the Windows operating system that you are repairing.
Use this tool when a hotfix or service pack is potentially preventing the operating system from starting. Microsoft recommends that you use this tool to uninstall only one hotfix at a time, even though the tool allows you to uninstall more than one at a time.
Be aware that programs that you have installed or updated after installing the hotfix might not work correctly after you uninstall the hotfix.
Use the System File Repair Wizard to repair system files that are preventing the installed Windows operating system from starting.
The System File Repair Wizard can automatically repair system files that are corrupted or missing. Alternatively, the wizard can prompt you before performing any repairs.
Before reimaging a computer, recovering files from the local hard disk is important—particularly when the user might not have backed up or stored the files elsewhere.
Although the Explorer tool can be helpful, File Search can help you to find documents when you do not know the file path or to search for general types of files across all the local hard disks.
File Search, shown in Figure 17, enables you to search the computer for files. You can search for specific file-name patterns in specific paths.
Additionally, you can limit results to a date range or size range. Having a good antivirus and anti-malware strategy in your organization is crucial.
Malware that uses rootkits can mask itself from the running operating system. If a rootkit-enabled virus or spyware makes its way to the system, most real-time scanning and removal tools can no longer see it or remove it.
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